Returns

We want you to be completely satisfied with your Persa watch. Eligible, non-custom watches may be returned within 14 days of delivery for a refund.

To qualify for a return, the watch must be unworn, unused, and in its original condition, with all original packaging, accessories, documentation, and included materials.

You are welcome to carefully inspect and try on the watch indoors. Watches showing signs of wear, damage, scratches, modification, or improper handling may not be eligible for return.

Custom & Commissioned Watches

Watches created as custom or commissioned pieces are made specifically for the client and are final sale.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked and insured shipping service, as Persa cannot be responsible for returned items lost or damaged in transit.

If your order arrives damaged, defective, or incorrect, please contact us and we will make it right at no additional cost to you.

Starting a Return

To request a return, contact us with your order number within 14 days of delivery. Please wait for return instructions before sending your watch back.

Refunds

Once your return has been received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear.

Original shipping charges, where applicable, are non-refundable.

Exchanges
We do not offer direct exchanges at this time. If you would like a different watch, please return your eligible item for a refund and place a new order.